Implementation / Training / Onging Support
SEI provides a complete support plan which includes:
Implementation – an overall plan which includes software training, data conversion, forms design and hardware requirements is jointly constructed with the customer and is used as the “blueprint” for success.
Training – software training is accomplished both onsite and via the web. A training plan is created which details who is trained on each application module (Order Entry, General Ledger, etc.) and when that training will be conducted. After the system is live additional training can be scheduled as a refresher in specific areas or to train new personnel.
Ongoing Support - SEI offers a support plan which includes phone and remote access so that everyday questions can be answered as they arise. In addition software updates are provided so that the customer can take advantage of the latest features available in their application.